If approved, you’ll be automatically refunded on your original payment method within 10 business days. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Unfortunately, we cannot accept returns on sale items or gift cards. (unless there was an error on condition or card) Events tickets can be canceled up to 24 hours before the start time of the event. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like sealed TCG products or singles. If you can’t make it within a week of release just let us know so arrangements can be made Orders not picked up within a week of the release will be cancelled and refunded less the cancellation fee unless. Paid in full preorder policy: Preorders that are paid in full upfront will have a 25% cancelation fee. Should any cuts or allocations occur and your order cannot be filled at release the order will be cancelled and refunded. After that the deposit will be forfeited and returned to stock. Balances due must be paid in full within a week of the release date. Orders that will be picked up in store can be paid for in store. For orders that are to be shipped emails will go out once distribution confirms the order so you can pay the balance due on the order including shipping. You can always contact us for any return question at deposit policy: Preorder deposits cannot be canceled. Items sent back to us without first requesting a return will not be accepted. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. To start a return, you can contact us at Please note that returns will need to be sent to the following address: You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
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